People often ask what sort of things they should look for when choosing a funeral director, or what questions they should be asking to make sure they pick the right funeral company. Thankfully it’s not something that many of us have a lot of experience doing, although when the time does come it’s important to make the right choice.
The number one concern is usually the price, so it’s worth calling a few funeral companies in your area to find out what they charge. Even if you don’t yet know exactly what you want, enquire about a fairly simple package and it should give you enough of an idea to make the necessary comparisons. From my side, I’m transparent about my pricing and will never try to ‘upsell’ services to a customer which, believe it or not, some do! Being an independent funeral director means that I’m not tied to company policies, rigid processes or vulgar sales targets, nor do I have high corporate overheads to cover. On the contrary, I’m proud to run a funeral company that has good service and a personal approach at its heart. My aim is always to take good care of the people I work with and over-deliver on their expectations wherever I can – as you’ll see if you have a look at some of my testimonials.
The next most important factor, in my opinion, is finding someone who you can get along with and communicate with comfortably. A good funeral director will do most of the work in the time leading up to the funeral, with your input and direction of course, but guiding and reassuring you through the whole process. Whether that’s arranging the order of service, the flowers, the funeral notice or just being there to answer your questions, your chosen funeral director will be very much involved in your life for those difficult couple of weeks, or however long it takes. It’s a challenging time anyway so the more supportive and friendly people there are around you, the better – and that includes the funeral director!
Smart, professional appearance
It may not seem important but I would always recommend you choose a funeral director that has a smart, professional appearance, with a clean shirt and polished shoes. Their appearance can set the tone of the whole funeral and whilst you might think it’s not something you’d particularly notice, you soon would if their shirt was creased or their shoes were dirty. Perhaps it’s because I trained in the army that I’m fussy about things like that but for me it’s about demonstrating professionalism, dignity and respect. It’s the very least you should expect!
Independent funeral director
I mentioned earlier that I am independent so you may not be surprised to hear that I would recommend choosing an independent funeral director. It’s not that I have anything against the bigger funeral companies but, generally speaking, if they work for a large organisation they have higher overheads to cover and they have to follow set company procedures. An independent funeral director simply doesn’t have those ties, so there’s much more flexibility all round, which can be particularly important if you’re after a more bespoke funeral.
Even more importantly, an independent funeral director should be involved and in contact with you every step of the way. You won’t have a separate funeral arranger and funeral director, as you may with some larger companies. It’s all one and the same person – from picking up the phone in the first place to delivering the funeral and being there on the day, and personally I think that makes a huge difference.
What others have to say about them
Last but definitely not least, do have a look at their customer testimonials and see if the type of service they reference is the type of thing you would want. And don’t just look at the reviews on their website – have a look on Google at the ‘unmoderated’ comments from customers too. You can check out my Google reviews here.
My name is Rod, I am the owner of Wells Funeral Services, and I am here to help. If you have any questions or need further information, please do not hesitate to get in touch.