Wells Funeral Services is evolving

As an independent business Wells Funeral Services offers a personal, sympathetic, and friendly service to all our clients. Our aim is to ensure our clients feel cared for and listened to and helped to achieve the funeral they want and need because we believe that good funerals are incredibly important.

Year on year the business has been expanding with more and more people liking Rod's approach to funerals as more and more families put their trust in us. As we strive to help a wider community of people so they can get what they need from a funeral and funeral director we have expanded our team. We have increased our number of carriers, known also as pallbearers and others within the team have taken on new roles.

Nicky Sutton is now involved in the business outside of the role of celebrant, and joins Rod as an undertaker, to help him with the additional requirements of the business but he also recognised the need for a lady undertaker in what is still a very male dominated profession. She is involved in all aspects of the business, from visiting families to discussing what they would like for a funeral, collecting the person who has died from their home, care home, hospital or hospice, the care of their body and dressing them when they come into our care, then taking on the role of undertaker on the day of the funeral.

Nicky is professional, focused, yet empathetic and patient and has been working alongside Rod since 2016, between them they make sure clients receive exactly what they wish to achieve from the funeral they are planning.

Rod’s son Blake is also becoming more involved in the business after spending the last couple of years learning all aspects of the industry. He is in Wells every Wednesday on the market chatting with former clients and those who may approach him thinking about their future or that of a family member or friend. He is also taking on the role of undertaker, and still only in his early twenties, probably one of the youngest in the area.

Rod of course is still very much involved but recognises the fact he isn’t getting any younger! He will still be the first port of call when contacting the business and will be there every step of the way, whether up front or busy in the background ensuring every client receives the professional, caring and individual service that is required.