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Latest News

'Office Hours Only' Funerals? Not us!

Wells Funeral Services


Here at Wells Funeral Services, we take great pride in offering a 24 hour service, 7 days a week. As you can read below, many cruel providers don’t and thus are creating a lot of terrible upset for some poor people…

GRIEVING families face being forced to endure their loved one’s body being left at home for days after inadvertently signing up to cowboy cremation plans that collect corpses only in office hours.

Campaigners are calling for the Government to urgently regulate the funeral industry after the first investigation into cremation plans unearthed hidden fees and collection delays described by some as “appalling”. Half the providers of “direct cremations”, an increasingly popular option for people who wish to avoid the fuss of a traditional funeral, will only collect bodies during office hours, from Monday to Friday.

Baroness Altmann, the former pensions minister, said: “This is just appalling. The adverts for these plans say ‘We will collect your loved ones’. They do not say: ‘If they die on a weekend or bank holiday – tough luck’.

“The emotional impact of this could be quite devastating for families. They are coping with a bereavement and they had been under the impression that it was all taken care of.

“They won’t be prepared for this shock that cannot get anybody to come along. It should be a 24-hour collection service, or at least daily. It is really distressing to think people will only find out about the problem when it hits them.”

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